Returns & Refunds Policy

Return Eligibility

To initiate a return, please request authorization via our Return Request Form. Unauthorized returns will not be accepted.

Returns must be requested within 14 days of receiving the product for damaged, defective, or misprinted items.

Approved returns should be mailed to:
DockSwag™
Unit 3, 3500 Laird Rd
Mississauga, ON L5L 5Y4
Canada
Note: This address is for returns only. No other correspondence will be accepted.

Return Conditions

Items must be unused and in original packaging unless defective. Photos may be requested to verify product condition. All returns are subject to review and approval.

Refunds

Approved refunds will be issued to the original payment method within 5–10 business days. We do not offer refunds for buyer’s remorse, size exchanges, or custom/personalized items. Please review sizing charts and product details before ordering.

Non-Returnable Items

Unsealed hygiene items (e.g., face masks) are not eligible for return. These items will be disposed of and not reshipped.

Shipping Issues

Wrong Address: If the provided address is insufficient, the shipment will be returned. Reshipment costs are the customer’s responsibility.

• Unclaimed Shipments: Items not claimed within 30 days will be donated to charity.

Notifications

Customers will receive an automated email when a return is received. All return-related communication must be submitted via our contact form or support email.

Legal Notes

This policy is governed by the laws of Canada and interpreted in English. DockSwag™ reserves the right to update this policy at any time.