Privacy Policy

Last updated: March 2026

Your privacy matters to us. This Privacy Policy explains how DockSwag™ (“DockSwag”, “we”, “our”, “us”) collects, uses, shares, and protects your personal information when you visit www.dockswag.com or interact with our services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We never sell your personal information.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

DockSwag™ is an online retail business based in Penticton, British Columbia, Canada. This Privacy Policy applies to all personal information collected through our website and related services.

For privacy questions or requests, contact us at: https://www.dockswag.com/contact

2. Information We Collect

Information You Provide

We collect information you provide directly, including:

• Name
• Email address
• Billing and shipping address
• Phone number
• Order details
• Account information
• RMA or customer service submissions
• Any information you include in forms or messages

Payment Information

We do not store full credit card numbers. Payments are processed securely by:

• Stripe (via WooPayments)
• Apple Pay
• Google Pay

These providers receive payment information directly, including card details, billing information, device data, and IP address.

Automatically Collected Information

When you use our website, we automatically collect:

• IP address
• Browser and device information
• Pages viewed and actions taken
• General location (country/province)
• Interaction data used for fraud prevention and security

Cookies and Similar Technologies

We use cookies and similar technologies to:

• Maintain your shopping cart
• Enable checkout
• Remember login sessions
• Improve site performance
• Analyze website usage
• Prevent fraud and spam

You may control cookies through your browser settings.

What We Don’t Collect

We do not collect government ID numbers, Social Insurance Numbers, biometric data, or other sensitive personal information.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer service
• Manage returns and RMAs
• Authenticate accounts and prevent fraud
• Improve website performance and user experience
• Analyze website traffic and usage patterns
• Send transactional communications
• Send marketing communications when you have opted in

We do not sell or rent your personal information.

4. RMA and Contact Form Submissions

When you submit an RMA request or contact form:

• We collect the information you provide
• We collect your IP address for fraud and spam protection
• Data is stored securely and accessed only by authorized staff
• Information is used solely to respond to your request and manage customer service

5. Fraud and Spam Protection (Google reCAPTCHA)

We use Google reCAPTCHA to protect our forms and checkout pages from spam and abuse. reCAPTCHA analyzes technical and behavioral data such as:

• IP address
• Browser characteristics
• Device information
• Interaction patterns

2026 Google Policy Update: Google now processes reCAPTCHA data on our behalf as a data processor, not a controller. Google does not use this data for advertising or independent purposes. Data may be processed outside Canada.

Google Privacy Policy: https://policies.google.com/privacy

6. Analytics and Performance

We use Google Analytics to understand how visitors use our website and to improve performance. Analytics data may include:

• IP address (with optional anonymization)
• Device and browser information
• Pages visited
• Time spent on site
• General geographic region

Analytics data is retained only as long as necessary to understand website performance and improve our services.

7. Your Choices for Cookies and Analytics

Most browsers allow you to:

• Block or delete cookies
• Receive alerts when cookies are used
• Limit tracking through privacy settings
• Use private browsing modes

Blocking cookies may affect certain website features, such as keeping items in your cart or staying signed in.

8. Tax Calculation

To determine applicable taxes, our e‑commerce platform may send:

• Your region (country, province, postal code)
• Order totals

This information is used solely to calculate taxes.

9. Order Fulfillment and Shipping

To fulfill your order, we share necessary information with our fulfillment and shipping partners, including:

• Name
• Shipping address
• Order contents

10. Email Delivery

Transactional emails (order confirmations, password resets, RMA responses) may be routed through our hosting provider’s mail servers. This may include processing:

• Sender and recipient email addresses
• IP addresses
• Message metadata

11. How Long We Keep Your Information

We retain personal information only as long as necessary to:

• Provide our services
• Complete transactions
• Meet legal, tax, and accounting obligations
• Resolve disputes
• Maintain accurate business records

When information is no longer required, we securely delete or anonymize it.

12. How We Share Your Information

We share information only with trusted service providers who help us operate our business, including:

• Stripe (payment processing)
• Apple Pay / Google Pay (payment processing)
• Tax calculation services
• Analytics providers (Google Analytics)
• Fraud prevention services (Google reCAPTCHA)
• Email routing systems (hosting provider)
• Shipping carriers and fulfillment partners

These service providers act as data processors and must protect your information in accordance with applicable privacy laws. Some may process data outside Canada.

We do not sell personal information.

13. International Data Transfers

Some service providers may process data outside Canada. When this occurs, your information is protected through contractual safeguards and industry‑standard security measures.

14. Legal Requirements

We may disclose personal information if required to:

• Comply with laws, regulations, or court orders
• Respond to lawful requests from law enforcement
• Protect our rights, property, or safety
• Prevent fraud or security threats

We disclose only what is legally required.

15. Your Rights

You may:

• Access the personal information we hold about you
• Request corrections
• Request deletion of your account
• Withdraw consent for marketing communications
• Contact us with privacy questions

To exercise these rights, visit: https://www.dockswag.com/contact

16. Security Measures

We use administrative, technical, and physical safeguards to protect your information, including:

• Encrypted payment processing
• Secure server environments
• Access controls
• Fraud and spam protection
• Regular security updates

No online system is completely secure, but we take reasonable steps to protect your data.

17. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from minors or market to minors.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last updated” date will be revised accordingly.