Return and Refund Policy

General Return Policy (Buyer’s Remorse)

DockSwag™ does NOT accept returns, refunds, or exchanges for general cases or buyer’s remorse. This rule is absolute.

• Exclusions: We do not accept returns for changing your mind, selecting the wrong size, ordering custom/personalized items, or any other non-defective condition.
• Pre-Order Notice: Please review sizing charts and product details carefully before placing an order.

Defective, Damaged, or Misprinted Items

We only accept returns, refunds, or replacements for items that arrive defective, damaged, or misprinted.

• Return Window: Requests must be submitted within 30 days of the delivery date.
• Lost Packages: Claims for lost-in-transit shipments must be submitted within 30 days after the estimated delivery date.
• Non-Returnable Items: Unsealed hygiene items (e.g., face masks) are strictly non-returnable due to health regulations and will be disposed of immediately.
• Condition: Items must be unused and in their original packaging unless the defect occurred during manufacturing.

How to Initiate a Return (RMA Process)

1. Submit Request: Start an RMA request using the “Start RMA” button below on our website. Unauthorized returns will not be accepted.
2. Verification: Clear photos verifying the product’s condition and the specific defect are required before any approval is granted.
3. Instructions: If approved, follow the exact mail-in instructions provided by our support team.

Return Shipping & Costs

• Customer Cost: Customers are responsible for the upfront cost of return shipping to our facility for inspection. No prepaid return labels are provided.
• Photo Alternative: Depending on the issue, clear photos may be accepted instead of requiring a physical return.
• Resolution: If the defect is verified and approved, a replacement item will be shipped to you at no additional cost.

Approved Mail-In Address
Approved returns must be sent strictly to:
DockSwag™
Unit 3, 3500 Laird Rd
Mississauga, ON L5L 5Y4
Canada
(Note: This address is for approved RMAs only. No other correspondence will be accepted.)

Refunds & Processing

If a financial refund is approved for a verified defect (instead of a replacement), it will be processed and issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable.

Shipping & Delivery Issues

• Wrong Address: If a shipment is returned to us due to an incorrect or insufficient address provided by the customer, all reshipment costs are entirely the customer’s responsibility.
• Unclaimed Shipments: Shipments left unclaimed at a postal facility that are returned to us will be held for 30 days, after which they will be donated to charity.

Legal Notes & Notifications

Customers will receive an automated email confirmation once an approved return package is received at our facility. This policy is governed by the laws of Canada and interpreted in English. DockSwag™ reserves the right to update this policy at any time.